Return/Refund Policy

Ship returns to:


Timeless Charms Customer Information
Attn: Returns Customer Name:_____________________
P O Box 4403
Shreveport, LA 71134
Customer Address:___________________
  Date Purchased:______________
  Original Order Number:_____________________
Wrong Item Sent
Defective Merchandise
Not as expected
Other: ___________________________
Credit original payment method
Exchange for another item
**Please Contact US for specific instructions regarding your return. In a situation in which the customer should receive a refund of money during an exchange process, a credit will be made to the original credit card used for the order. PLEASE NOTE:  Items purchased at a clearance price or sale/reduced price are non-refundable (as noted at the top of the "Clearance" section on the website). Original shipping charges are also non-refundable.

Please make any comments below:





Policy: Returns accepted only within 15 days of purchase. Customer is responsible of shipping costs on all returns unless incorrect items was shipped due to an error on our part, or item received was defective. Please print out this page, fill out the details above as best you can and return item(s) within the original packaging. If this is not possible please package securely. Returned items must be received in satisfactory condition. If the items are not received in acceptable condition, they will not be accepted for a refund or exchange.